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Mike Allen is a believer in the “value menu,' and not just on his restaurant menuboards. After struggling with a frustrating and costly back-office software system, the Florida operator replaced it with RTIconnect in his Wendy’s restaurants. The value-rich payback, he says, is more accuracy, more information, more convenience—and at a fraction of the price he paid before.

Owner of Allen Properties LLC, Allen switched to RTIconnect by Restaurant Technology Inc (RTI) as the back-office system for his four restaurants in Port St. Lucie, Fort Pierce, Jensen Beach, and Sebastian, Florida. Transitioning to a new system can take a few weeks, as software set-up, POS integration, and training are completed before a turnkey implementation.

“In our case, because we were already using a back office program that interfaced to our WAND POS system, RTI was able to install the software, interface with our POS, do the setup, and we went live just days later—all four stores at the same time,” Allen says.

One Dave Thomas Boulevard, Dublin, OH 43017 (614)764-3100. For Help with Wendy's Applications. Wendy's Company and franchise users should contact the Wendy's PC Help Desk at PCHelpdesk@wendys.com. Don't Forget Your Wendy's Drive Thru Wendy's has your dining out and dining on-the-go options available in our drive thru experience. Your food comes fresh, hot, and most of, safely handled and prepared while making sure you still receive the best service Wendy's has to offer. Add Wendy's to your errand list or road trips today. Read more; Read. RTI Group North America. 33 Jacksonville Road, Bldg 1 Towaco, NJ 07082 USA E-mail: sales.us@rtigroup.com Phone: +1 800-222-7537 (Sales). Aug 29, 2012 Wendy's franchisee implements RTIconnect back office software. Allen Properties LLC, a Florida-based Wendy's operator owned by Mike Allen, has implemented RTIconnect back office software. The system, Allen said, is more accurate, provides more information and is more convenient than his previous system, and it costs less.

“My old system was awkward to use; I frequently couldn’t figure out what to click to get what I needed. RTIconnect is so simple to use—it’s so user-friendly that we were able to use much of the program before our online training sessions. For us, the transition was quicker than anyone expected.”

The previous system, he says, was cumbersome to navigate and gave him little confidence in the variance numbers reported.

“We’re now able to navigate through the food cost module ourselves, where before we had to contact a representative of our old software company to make those changes and run reports. We had to call to get changes made to our count sheets, our inventory frequency, and the overall way we do our inventory. Now we’re able to go in and run all reports, manage our own users, and make incremental and instant changes to the food count sheet and adapt it to our inventory process.”

Having immediate access to variance and inventory information, he says, has enabled his operation to lower food cost by an additional three-fourths of a percent.

“We believe we now save close to $50,000 a year on our four restaurants,” Allen says. “Before, I had little confidence in our food variance numbers. Now I do. I have immediate access to variance information. If the variance is off, I can drill through (to a detail report) and see exactly where the problem is. I like the ability to make changes and see those changes immediately in my reports. If a manager makes an inventory count adjustment, that change is shown immediately—in seconds, not days. With RTIconnect, the difference is like night and day.

“We have 20 managers, and now I’m able to set up, delete, or modify all my users, where with our old company we had to call a representative and they would get to it sometime later. That was a big thing,” he says, “because if I put a new manager in a store and I wanted him to use the back office software, the other company had to add him. With RTIconnect, I go in and do it myself. In our business we have turnover; we can’t afford the delay.”

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Another advantage of the move to RTIconnect, Allen says, is receiving automatic e-mail alerts on sales. RTIconnect alerts can be either scheduled or triggered by the occurrence of designated events. “I would have paid the software fee just for that.”

The cost of RTIconnect, he adds, “is almost half of what I was paying before. And we got more bang for our buck. I’m absolutely pleased. I rate the service excellent, I rate the knowledge of the RTI representatives excellent, and the software’s ease of use excellent. RTIconnect is a good value. At one time I thought my old system was good, but that was before I knew what RTIconnect was capable of doing.”

NOTE: YOU MUST HAVE ADMIN RIGHTS TO INSTALL RTIconnect™.

System Requirements:

View or print our current system requirements.

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I. Download RTIconnect setup wizard.

1. To download the RTIconnect setup program, click here.
2. A File Download screen will display and prompt you either to run or save. (This screen varies according to the browser you use.) Click Save.

   NOTE: You must save the file in order to complete the install properly. Installing directly from the website will not work.

3. Save the RTIconnect_Installer.msi file to your Desktop.
4. If your screen displays a Download Complete window, click the Close option.
5. If necessary, close the browser (click the X in the upper right corner of the screen).

II. Install RTIconnect on your computer.

1. Right-click the RTIconnect RTIconnect_Installer.msi icon that you saved locally and choose Run as Administrator.

   NOTE: You must choose this option even if logged in as an Administrator.

2. On the Welcome to the InstallShield Wizard for RTIconnect screen, click Next.
3. Click I Accept… and click Next to accept the License Agreement.
4. Enter a User Name and Organization and click Next.
5. The next window you see will be entitled Destination Folder. RTI recommends that you use the default installation location shown. Click Next.
6. At the Server Settings window, accept the default Use RTI Production Environment and click Next.
7. At the Setup Type window, select the Complete option and click Next.
8. The next window will be entitled Ready to Install the Program. This indicates that RTIconnect is about to be installed on your computer. Click Install to install the RTIconnect programs.
9. After the programs install, a new window displays, stating Install Wizard Completed. Click Finish. The system returns to the Desktop, where you will see a new RTIconnect icon.
10. Delete the RTIconnect RTIconnect_Installer.msi icon. (Right-click on it, select Delete, and click Yes.)

III. Running RTIconnect for the first time.

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1. Now you are ready to launch the application. On your Desktop, double-click the RTIconnect icon. You will see a window like the one below:
2. In the User name field, enter your user name.
3. In the Password field, enter your password.
4. In the Company field, enter your company name.
5. Click Login.
6. The next window, shown below, enables you to set up a unique description for the computer receiving the installation.
   • In the Installation ID field, enter a word or phrase that describes this computer, for example, Store 11 or Office PC.

     NOTE: If you are reinstalling the application, you should select Existing Installation and choose the ID used previously from the dropdown list.

   • In the Installation Store field, select the same store or description used in the Installation ID field.

     NOTE: For personal installs, users should uncheck the checkbox for Installation is in a Store.

   Background:

   The system stores this information along with a unique number in both the RTI database and on your computer. Every time RTIconnect is started, it sends its unique number to RTI’s update system. The update system uses this number to determine what updates or customizations your computer needs, if any. This happens very quickly and most of the time you won’t even know it’s happening. (NOTE: The first login typically requires additional files to download to your system, depending upon your database version. This occurs automatically and may take a few minutes to complete depending upon your Internet connection speed. Subsequent logins should complete more quickly.) Each computer has its own updates and customizations.
   If you ever have to re-install RTIconnect on your computer, contact RTI Client Services for assistance for using the Re-Install Existing Installation option.
7. Click OK.

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This completes your installation and setup of RTIconnect.